Help Desk
Frequently Asked Questions
What is the standard delivery time across Pakistan?
Standard delivery usually takes
3 to 7 working days
across Pakistan. Orders are normally processed within
24 to 48 hours. Delivery time may vary during public
holidays, sales, weather conditions, or courier delays.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across Pakistan.
Please provide your complete address and an active phone
number when placing your order so the courier can contact
you easily at the time of delivery.
What is your return and exchange policy?
You may request an exchange within
7 days of delivery
if the product is damaged, defective, or different from
the item ordered. The product must be unused and returned
in its original packaging. An unboxing video may be required
for damaged or incorrect-product claims.
How much are the shipping charges?
We offer flat-rate standard shipping of
PKR 150 across Pakistan.
We also offer
free shipping on all orders above PKR 5,000.
The applicable shipping charges will be displayed at checkout.
How can I track my order?
Once your order is processed and dispatched, you will receive
an SMS or WhatsApp message with your tracking number. You can
use this tracking number on the courier company’s website to
check the latest delivery status of your parcel.
Do your bags come with protective dust covers?
Most of our premium bags come with a protective dust cover
to help keep them clean and protected during storage.
Packaging may vary depending on the product and collection.
Please check the product description for exact packaging details.
How should I clean and maintain my print shoulder bag?
Gently wipe the bag using a soft, dry, or slightly damp cloth.
Avoid machine washing, harsh chemicals, excessive moisture,
and prolonged exposure to direct sunlight. Store your bag in
a cool and dry place, preferably inside its dust cover, to help
maintain its shape and print quality.
